Why You’ll Never Get K-Pop Tickets — Ticketmaster President’s Revelation Adds To Fire Of Class-Action Lawsuit

It has raised more questions.
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Koreaboo

As is known, Ticketmaster is one of the biggest ticket sales and distribution companies in the world. The company handles nearly all ticketing for major acts worldwide and has tie-ins with venues as well.

Over the years, the company has been involved in legal disputes over various issues, even prompting former President Joe Biden to address “scam” concert ticket fees.

K-Pop Fans Have High Hopes For U.S. President Biden’s Crackdown On “Scam” Concert Ticket Fees

Recently, Ticketmaster has been part of a class action lawsuit over fees on the site, but it seems more complaints from fans will be on the way over the ticket buying experience.

On the day tickets for an event go on sale, the event page will usually have a message of when the sale begins. Around 10-15 minutes before, buyers can joining a “waiting room,” from which they’ll be placed into an online queue once the sales go live.

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| Ticketmaster

The queue on other sites like AXS, mentions that the queue is random, which appears to be the general assumption across all ticketing sites.

Once the waiting room opens, we weed out the bots and then randomly choose fans to search for tickets. While tickets are not guaranteed, the waiting room allows more real fans like you to get a fair shot at seats.

— AXS UK

However, this appears to be untrue.

On May 13, Ticketmaster president Saumil Mehta responded to a ticket buyer’s question on X, directly about the queue. The OP mentioned that the queue was random, and that the same accounts should not be getting the best queue spots every time.

Mehta responded, saying that there is no documentation that the queue positions are random.

This raised more questions regarding the ticketing queues, especially over what how the queue is decided in context to resellers.

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