Girls’ Generation’s Taeyeon Calls Out SM Entertainment Following Ridiculous Concert Cancelation Controversy
Recently, Girls’ Generation Taeyeon’s upcoming concerts in Japan have been canceled for the most ridiculous reason.
On April 17, SM Entertainment announced that the two concerts scheduled in Tokyo would be canceled because the equipment for the Asia tour had not yet arrived in Japan.
Taeyeon posted an apology to fans online, sparking even more anger among fans.
Girls’ Generation Taeyeon’s Apology Sparks More Anger After Sudden Concert Cancelation
Most recently, Taeyeon posted a statement released by her fanclub DC Inside Taeyeon Gallery on her official Instagram.
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Statement Urging Feedback and Compensation Regarding the Cancellation of TAEYEON CONCERT The TENSE in TOKYO
On April 24, 2025, The Global Fan Union of Artist Taeyeon (hereinafter referred to as the “Taeyeon Global Fan Union”) issues the following statement regarding the unilateral cancellation of Taeyeon’s Japan concert for the tour “The TENSE” and the resulting damage to fans.
1. We demand feedback on the unilateral and insincere notice of cancellation just two days before the concert scheduled for April 19-20, 2025.
Taeyeon’s tour “The TENSE,” which began in March 2025, has been met with support and enthusiasm not only from local fans but also from global fans around the world. The Japan concert was a significant event that many fans, both domestic and international, planned to attend.
However, the concert was cancelled just two days prior, on April 17, 2025, citing delayed arrival of concert equipment. This led to several serious issues:
• Despite the apparent risk of cancellation, no prior notice was given, and the announcement was made only two days before the scheduled dates.
• On April 16, 2025, the ticketing platform Ticket Board was set to announce seating arrangements. However, at 8:00 PM that day, a one-day postponement was announced, followed by an additional delay on April 17.
• During this postponement period, many fans who had already traveled to or arrived in Japan for the concert suffered direct inconveniences.
• Ultimately, at 10:30 PM (KST) on April 17, the concert was officially cancelled due to the delayed arrival of equipment.2. Irresponsible and dismissive manner of notification that disregarded the seriousness of the situation
The cancellation notice was not communicated through the artist’s official social media accounts (Instagram, Twitter, etc.), but rather via an email from the ticketing site Ticket Board and a post on Taeyeon and Girls’ Generation’s official Japanese websites. As a result, many fans only became aware of the cancellation after arriving at the venue.
The fact that the cancellation notice was posted on an external site a day before the concert, and shared via a 24-hour Instagram story at 12:06 AM (KST) on the day of the concert (which was automatically deleted the next day), is considered an extremely irresponsible and insincere response that ignored the gravity of the situation.
SM Entertainment’s poor handling of the situation caused significant financial and emotional damage to fans who had made transportation, flight, and accommodation arrangements from Japan, Korea, U.S. Canada, Brazil and other countries.3. Lack of response and evasion of responsibility by SM Entertainment
To this day, SM Entertainment has not issued any direct apology or detailed compensation plan via the artist’s official social media or the agency’s communication channels.
The only communication was a Japanese website translation posted on the day of the concert, April 19, 2025. SM Entertainment has continued to avoid taking official responsibility, merely stating that follow-up information will be provided through Ticket Board.
Such actions clearly indicate that SM Entertainment, the party directly responsible for the incident, has not fulfilled its obligations. The Fan Union finds this unacceptable.
SM Entertainment must promptly conduct a thorough investigation into the incident, clearly disclose where responsibility lies, take action against those accountable, and issue a formal apology and compensation plan for affected fans.4. Conclusion and Demands
The Taeyeon Global Fan Union strongly demands the following from SM Entertainment:
1. Clearly identify those responsible for this incident and impose appropriate disciplinary measures on the person(s) in charge at SM Entertainment Center 1.
2. Release a formal apology and detailed explanation via Taeyeon’s official channels.
3. Prepare a concrete compensation plan for the damages suffered by fans due to the concert cancellation in Japan and disclose the full details transparently.
4. Ensure that similar incidents do not recur during future stops on “The TENSE” tour by operating transparently and communicating clearly based on trust.5. SM Entertainment must provide an official announcement regarding the possibility of rescheduling “The TENSE JAPAN” concert and outline specific plans for future shows.
The Global Fan Union firmly opposes any misdirected blame being placed on the artist and emphasizes that Taeyeon should not be burdened with addressing this situation personally.
It is the agency’s responsibility to protect its artist and uphold their reputation. SM Entertainment’s silence and negligence must be condemned. We strongly urge a swift and sincere response addressing all points raised in this statement and a commitment to rebuilding trust with the fans.April 24, 2025
Taeyeon Global Fan Union
