Official Statement From Philippines Airport Released Regarding Staffs’ Unprofessional Treatment Of ENHYPEN

They have yet to apologize.

The Office for Transportation Security has released an official statement regarding the matter of ENHYPEN‘s inappropriate treatment by their airport staff. Fans accused the staff at the Manila airport of exhibiting unprofessional behavior.

Not only did the staff crowd around the boys without any official reason of duty, but they also videoed them undergoing the necessary security procedure. In particular, one staff was singled out for giggling and smiling with her co-workers as she carried out a pat-down on the boys. She also requested them to lower their mask when it was unnecessary at that stage.

In response to the anger from fans, the Office For Transportation Security announced that they were currently investigating the matter.

It has come to the attention of the Office for Transportation Security (OTS) that there is a video circulating on social media, showing that airport Security Screening Officers allegedly exhibited unprofessional behavior and the unwarranted filming during the conduct of security screening procedures on a group of departing Korean artists at the Ninoy Aquino International Airport.
The management is currently investigating the matter to determine the extent of violation committed based on existing rules and security screening protocols if any, and impose appropriate administrative sanctions, should it be necessary.
While we understand the excitement brought about by the presence of these Korean artists, we remind not only our personnel, but all airport users, that unauthorized filming at our security screening checkpoints is not allowed as a matter of policy.
Rest assured that the OTS shall never tolerate any unprofessional behavior towards the riding public.

— Office for Transportation Security

Despite this, fans were reluctant to accept the apology. In particular, it was noted that those who participated in the illegal filming of the boys within secure departure boundaries were not fans but the airport personnel. 

Despite this, ENHYPEN managed to safely depart the country. No statement has been issued by the event promoter or Belift Lab at the moment.

Source: OTS