SM Entertainment Addresses Scrutiny About Security Guard Who Assaulted Fan

SM Entertainment recently came under fire when it was made known that their security guard allegedly behaved excessively while trying to protect Hearts2Hearts. In a viral video, a security guard was seen applying force on a fan who had bumped into Ian.

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Due to the force exerted, the fan reportedly suffered from multiple sprains and bruises. They posted proof of their injuries on X.

To the Dream With Us security: I’ve decided not to file a lawsuit, so there’s no need to make up stories or issue any official statements. You did well.
I was diagnosed with cervical sprain, lumbar sprain, sprain and contusion of the right upper arm, and sprain and contusion of the head. A four-week recovery period. But it’s fine.
Even though I wasn’t pushed repeatedly from the airport entrance, and there wasn’t even an attempt at physical contact. It’s fine.
My arm bone is cracked, and there’s bleeding in my brain, but still, it’s fine.

— @neverwithmelt/Twitter

Regarding the controversy, SM Entertainment stated to the press on June 11, 2025, that they have fully recognized the situation.

“At the scene of our artist’s departure, an alleged ‘sasaeng‘ persistently pushed and attempted physical contact with the members from the airport entrance. In the process of trying to stop this, the bodyguard momentarily used physical force. We recognize that the response was excessive and have filed a complaint with the security company and demanded measures to prevent recurrence. We sincerely apologize for causing concern and will work harder to maintain order when our artists move through public areas.”

You can read more about the fan’s complaints below.

Fan Violently Assaulted By SM Entertainment Staff Speaks Out